Here’s a polished FAQ page for Pro/Media that covers printing, design, and mailing services, written in a way that’s informative, clear, and professional while still keeping it approachable.

Frequently Asked Questions (FAQ)

Pro/Media – Printing • Design • Mailing

1. What services does Pro/Media offer?

We specialize in:

  • Printing – Business cards, brochures, flyers, posters, stationery, large-format signs, promotional materials, and more.
  • Graphic Design – Branding, logo creation, marketing materials, digital and print-ready layouts.
  • Mailing & Fulfillment – Direct mail campaigns, bulk mailing, targeted list management, addressing, postage, and delivery services.

2. How do I get a quote?

You can request a quote through our website at promedia.la, email us at info@promedia.la, or call our office. Be sure to include:

  • Quantity
  • Size and format
  • Paper type or material
  • Color or black-and-white printing
  • Any finishing services (lamination, binding, folding, etc.)
  • Delivery or mailing requirements

3. What file formats do you accept?

We accept:

  • Preferred: PDF (with fonts embedded and images at 300dpi)
  • EPS, AI, PSD, TIFF, PNG, JPEG
    If you’re unsure, send us your file and we’ll check it for print readiness.

4. Can you help with design if I don’t have artwork?

Absolutely! Our in-house design team can create custom designs from scratch or refresh your existing branding. We’ll work with you to ensure the final product matches your vision and objectives.

5. Do you offer rush printing?

Yes, we offer expedited printing for select products. Rush fees may apply depending on turnaround time and production requirements. Contact us to confirm availability.

6. Can you handle mailing directly for me?

Yes. We can print, address, and mail your materials directly to your audience. We handle list processing, USPS compliance, bulk postage discounts, and timely delivery.

7. What are your turnaround times?

Typical turnaround is:

  • Digital printing: 1–3 business days
  • Offset printing: 3–7 business days
  • Large format/signage: 2–5 business days
    Complex projects or specialty finishes may take longer.

8. Do you ship orders or only offer local pickup?

We offer local pickup in Los Angeles and ship nationwide via trusted carriers. For time-sensitive jobs, courier delivery can be arranged.

9. How should I prepare my files for printing?

  • Use CMYK color mode for accurate color reproduction
  • Set resolution to 300dpi for images
  • Include bleed area (usually 1/8 inch) for designs that extend to the edge
  • Embed fonts or outline text in vector files

If you’re not sure, we offer file prep services to ensure your artwork prints perfectly.

10. Do you keep my files on record for reorders?

Yes, we keep your final approved print files securely stored for easy reordering, unless you request deletion.

11. Can you match colors exactly?

We use industry-standard color calibration and can print Pantone® spot colors upon request. However, color variations may occur between digital and offset printing due to different processes and materials.

12. Do you offer bulk mailing discounts?

Yes, we work with USPS and other carriers to provide discounted bulk and presorted postage rates, helping you save money on large mailing campaigns.

13. Do you provide proofs before printing?

Yes. We offer digital proofs at no extra charge and printed proofs for an additional fee. Approval is required before production begins.

14. Can you print on specialty materials?

Yes! We print on vinyl, fabric, metal, plastic, and specialty papers. Contact us with your project details and we’ll confirm capabilities.

15. How can I contact Pro/Media?

Email: info@promedia.la
Website: https://promedia.la
Location: Los Angeles, CA

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